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Frequently Asked Questions


What is a referral?

A referral from a client, or from one health service provider to another, is a "request to assess" for services. The assessment confirms the need, eligibility, and availability of the service. The referral contains the key information needed for the agency receiving the referral to contact the person being referred.

Can I refer myself to services?

Anyone can use the referral forms, though each organization has its own referral requirements. Please check the "Application" field in the service profile you are interested in.

If I can complete the referral form, how do I send it in?

All referral forms should be faxed or hand-delivered. If you do not have access to a fax machine, most public libraries provide this access.

Fax is considered the most secure form of electronic communication. Email is not a secure method of transferring personal health information. Some health service providers have policies that emails cannot be used to transmit any patient or client information. If you have questions about the referral process for a particular agency, please contact them directly by phone.

What do I do if I don't hear back from the agency I've contacted?

You can call the phone number in the service profile, send another request for contact through this website, or call 310-2222 (310-CCAC).

What do I do if there isn't a service available in my area?

You can call 310-2222 (310-CCAC) during business hours, or ConnexOntario's Mental Health Helpline, available 24 hours a day.

Who can I call for help to find services?

If you are in crisis or require emergency assistance, visit the local emergency department or call 911.

To reach a health care service listed on this site, call the number given in the service profile.

If you or someone you care for needs connecting to health services, call 310-2222 (310-CCAC).

If you or someone you care for needs help connecting with mental health, addictions, or problem gambling services, call ConnexOntario's helpline.

If you have a medical question, call Telehealth Ontario at 1-866-797-0000.

If you are looking for a family doctor, call Health Care Connect at 1-800-445-1822.